ph 31 may Privacy Policy — Exactly How We Handle Your Personal Data

When you register an account on ph 31 may, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and a username of your choice. We also collect information that is generated automatically when you use the platform, such as your IP address, device type, browser version, and session activity logs. Payment transactions generate their own data record, including the method used, transaction amounts, timestamps, and reference identifiers — though full card or account numbers are never stored on our servers. If you contact our support team, we keep a record of that correspondence to help resolve your issue and improve service quality. Location data may be derived from your IP address for compliance purposes, but we do not collect or store GPS coordinates from your device. All data collected is limited to what is reasonably necessary for delivering and maintaining the platform safely and fairly for Filipino players. We do not collect sensitive personal information such as biometric data, political opinions, or health records.

The primary purpose for collecting your data is to create and manage your account, verify your identity, process transactions, and deliver the gaming and entertainment services you signed up for. We also use your information to fulfil legal and regulatory obligations — including age verification, anti-money laundering checks, and responsible gaming compliance as required under applicable Philippine regulations. Platform performance data helps us identify technical issues, optimise loading speeds, and improve the overall user experience for mobile players across the Philippines. Where you have opted in to receive communications, your contact details are used to send you updates about promotions, VIP programme benefits, and platform news. Internal analytics using aggregated, anonymised data help us understand how different features are used so we can prioritise development work. We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Any secondary use of your data beyond what is described here will always be communicated to you first, and your consent will be sought where required by law.

ph 31 may does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — full stop. We do share data with a carefully selected set of service providers who assist us in operating the platform, including payment processors, identity verification partners, and hosting infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purpose we specify. Regulatory authorities and law enforcement bodies in the Philippines may receive data if we are legally required to disclose it under a valid court order, subpoena, or regulatory directive. In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. Aggregate, anonymised statistics that cannot be used to identify any individual may be shared with analytics partners to support platform improvement work. We do not share your data with other players, third-party advertisers, or any entity outside our operational supply chain. Each third party we work with is assessed for data security standards before they are given access to any personal information.

All data transmitted between your device and the ph 31 may platform is protected using industry-standard TLS encryption, ensuring that information cannot be intercepted in transit. Personal data stored on our servers is encrypted at rest, and access is restricted to authorised personnel on a strict need-to-know basis. Our infrastructure undergoes regular security assessments, including vulnerability scans and penetration testing, to identify and address potential weaknesses before they can be exploited. Payment data is handled through PCI-DSS compliant processors — we never store raw card numbers or full account credentials on our own systems. Two-factor authentication is available to all registered players and strongly encouraged as an additional layer of account security. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected users and the relevant authorities within the timeframe required by applicable Philippine data protection law. No security system is completely infallible, but we are committed to maintaining the highest practical standard of protection for every Filipino player on the platform.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, registered users of ph 31 may have a clear set of rights with respect to their personal data held by the platform. You have the right to access a copy of the personal information we hold about you, request correction of any inaccurate or outdated details, and object to processing in certain circumstances. You may also request erasure of your personal data where there is no longer a lawful basis for us to retain it, subject to our legal obligations around record-keeping and anti-money laundering compliance. The right to data portability allows you to request your data in a structured, machine-readable format where technically feasible. To exercise any of these rights, contact our support team through the platform and we will respond within the timeframe required by law. If you believe your data rights have been violated and we have not resolved your concern satisfactorily, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and handle them with transparency and without undue delay.

We retain your personal data for as long as your account is active and for the period required by applicable laws and regulations thereafter — typically a minimum of five years for financial and identity records to satisfy anti-money laundering and tax compliance obligations. Once the retention period expires and there is no other lawful basis to continue holding your data, it is securely deleted or anonymised. ph 31 may uses cookies and similar tracking technologies to maintain your session, remember your preferences, and measure platform performance. Essential cookies are required for the platform to function and cannot be opted out of; optional analytics cookies can be declined through your browser settings. We do not use third-party advertising cookies or allow ad networks to track you across other websites via our platform. A detailed breakdown of the specific cookies in use and their purposes is available on request via our support team. Changes to this Privacy Policy will be published on this page, and continued use of the platform after the effective date of any update constitutes your acceptance of the revised terms.